Refund and Returns Policy for Goyal Shoppee

Effective Date: 10/06/2025

At Goyal Shoppee, we strive to ensure that you are fully satisfied with your purchase. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

Items must be returned within 7 days from the date of delivery.
Products must be unused, unwashed, and in original condition with all tags attached.
Sale or clearance items may be non-returnable, unless defective.

2. Non-Returnable Items

Certain items cannot be returned:

Gift cards
Personalized or custom-made products
Final sale items marked as non-returnable

3. Initiating a Return

To initiate a return, please:

Contact us at support@goyalshoppee.com with your order number and reason for the return.
Follow the instructions provided by our customer support team for shipping the item back.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed using the original payment method within 7 business days.
Shipping costs are non-refundable unless the item is defective or we sent the wrong product.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us at support@goyalshoppee.com.
Exchanges are subject to product availability.

6. Damaged or Defective Items

If your item is defective or damaged upon arrival, please contact us within 7 days of receiving your order.
We will provide a replacement, repair, or full refund at no additional cost.

7. Shipping Returns

Customers are responsible for return shipping unless the product is defective or incorrect.
We recommend using a trackable shipping service to ensure the item reaches us safely.

8. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us:
Email: support@goyalshoppee.com
Phone: +1-9950409900
Address: 108 W 13th St, Wilmington, DE 19801, USA